You don’t always need a technical team to troubleshoot web hosting problems. Learning how to identify and solve common issues can save your business from lost revenue, leads, and reputation.
Here are 10 simple ways to troubleshoot your website hosting problems on your own.
Visit your site in a browser. If it loads, the issue might be on your end.
Use tools like Site24x7 to monitor website uptime and detect outages.
Pro Tip: Ask a friend or colleague to check your site from their location.
Sometimes, a slow Wi-Fi connection or faulty Ethernet cable could be the problem.
Restart your router, wait a minute, and try again.
Pro Tip: Use mobile data to check if your site loads. If it works, your network is the issue.
Open your website on a different device, like a laptop, tablet, or phone.
Pro Tip: Keep your device’s operating system updated to avoid compatibility issues.
Error messages give clues about what’s wrong:
404 Not Found: The page doesn’t exist or was moved.
500 Internal Server Error: There’s a problem with the server.
403 Forbidden: You don’t have permission to view the page.
502 Bad Gateway: The server got a bad response from another server.
504 Gateway Timeout: The server took too long to respond.
401 Unauthorized: You need valid credentials to access the page.
503 Service Unavailable: The server is busy or under maintenance.
If your site doesn’t work in one browser, try another like Chrome, Firefox, or Safari.
Sometimes, browser-specific issues cause problems.
DNS (Domain Name System) settings direct your domain to the correct server.
If these settings are wrong, your site won’t load. Verify DNS records or ask for help from your hosting provider.
Error logs track website issues and are available in your hosting control panel.
Use them to find specific problems affecting your site.
Open your browser’s developer tools by right-clicking the page and selecting Inspect.
Go to the Console tab to view detailed error messages.
Contact your web hosting provider for technical support if needed.
If you added a new plugin, updated your theme, or made other changes, they might be causing issues.
Undo recent updates one by one to identify the problem.
If troubleshooting doesn’t work, restore your site to a previous backup when it worked properly.
This is a last resort but can resolve complex issues.
Your web hosting service plays a big role in how quickly you can resolve problems. If your current provider doesn’t offer reliable support, it might be time for a change.
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