FAQs

A spacious room filled with neatly arranged rows of servers, humming with technological power.

Power

How much power can you provide for a rack ?

We can supply the power you require, from a minimum to a maximum of 64+ Amps (including cooling). We're flexible and can accommodate your specific needs.

What sets apart 'dual' from 'diverse dual' power feeds ?

In typical data centers, 'dual' feeds originate from the same UPS, so if it fails, both feeds are affected. Colobird, however, provides 'dual diverse' feeds sourced from entirely separate power chains with their own UPS, generator, and substation infrastructure. More details can be found in our Dual vs. Diverse whitepaper.

What Power Distribution Units are available for in-rack use ?

For partial racks, we provide dual diverse PDUs with C13 sockets. If you opt for a full rack and have a specific preference, you can either bring your own PDUs with 32 amp commando sockets, or we can provide them for you.

How many unexpected power outages have you experienced ?

None. To make sure that our infrastructure is secure, we continue to take a diligent approach and check it constantly.

Connectivity

Which shipping companies are available here?

We work with BT, Virgin Media, SSE Telecoms, and Level 3/Global Crossing on-site. Our robust fiber network ensures a mere 0.32ms latency to all docklands data center carriers. Learn more about our connectivity.

How many internet connections do I receive ?

Every rack or lockable section comes with two separate internet connections, each originating from a different switch on our network.

How reliable is your internet connection ?

We provide a robust, fully interconnected, multi-homed BGP4 setup with diverse routing to multiple Tier 1 carriers as our standard offering.

Do you require backhaul from a different data center ?

Not an issue! With our extensive fiber network, we can establish connections to virtually any facility worldwide.

Is IPv6 supported on your network ?

Absolutely! Our core network has been IPv6-ready since 2009, enabling us to provide global IPv6 transit services.

Can I use my own address space on your network ?

Certainly! We can establish a BGP peering with you or handle the announcement of your address space on your behalf.

Not sure which connection package suits you best ?

Don't worry. If you're unsure about your bandwidth needs or expect them to change soon, we're here to assist. Our packages are adaptable and can be adjusted quickly without long notice periods.

How can I be sure that I'm using my bandwidth effectively ?

We provide live traffic graphing to all our clients so that you can view and analyse your bandwidth usage in real time.

How many IPv4 addresses can I have ?

Our standard offering is 3 usable IPv4 addresses per client. Further IPv4 addresses are available subject to justification. Please contact our sales team for more information.

Large server room with black equipment and racks.

Access & Security

Can I reach my equipment anytime, day or night ?

Absolutely! If you're on the authorized access list and have a valid photo ID like a driver's license or passport, you can access your equipment 24/7/365 without prior notice.

Can I ship hardware directly to COLO BIRD ?

Certainly! Our welcome pack details our delivery process. We can accept shipments and offer complimentary equipment storage for an initial period.

Is unloading and parking convenient ?

Absolutely! Both of our locations provide easy goods-in access for unloading equipment and ample on-site parking space.

Support

Is there technical support on-site all the time ?

Yes, indeed. Our in-house NOC Technical team is available 24/7/365 to ensure we can assist you whenever you need it, day or night.

Do you provide remote assistance ?

Absolutely! All our data center contracts come with our 'Basic Remote Hands' service, available 24/7/365. This service covers tasks like reboots, visual checks, hot swap hard drive changes, and cable swaps. We also offer more advanced levels of remote assistance upon request.

General

Do you offer build rooms ?

Certainly! We have fully-equipped build rooms at both of our locations, complete with benches, power outlets, monitors, keyboards, and Wi-Fi for your convenience.

What other amenities do you provide on-site ?

Both of our locations offer a variety of facilities. You can find details about the specific amenities at the location you're interested in on our website or contact a member of our team who will be delighted to arrange a tour for you.