Can't Add Addon Domain in cPanel: How to Fix?

At COLO BIRD, we often encounter queries from our clients about being unable to add an addon domain in cPanel due to various errors. We've put together this guide to help you troubleshoot and resolve the issue quickly.

What is an Addon Domain?

An addon domain in cPanel allows you to host multiple independent websites on a single cPanel account. To your visitors, these domains appear as entirely separate websites. This is a convenient way to manage multiple domains under one account.

However, users sometimes face issues when attempting to add an addon domain. One common error is:

"This domain points to an IP address that does not use the DNS servers associated with this server."

Let’s explore how to resolve such issues.

How to Fix the Issue of Adding Addon Domains in cPanel

Steps to Resolve the Issue:

  1. Login to WHM as a Root User

    Access your Web Host Manager (WHM) with root credentials.

  2. Modify Server Configuration

    • Use the WHM search bar to locate Server Configuration.

    • Navigate to Server Configuration → Tweak Settings.

  3. Update Domain Settings

    • Open the Domains tab from the available options in Tweak Settings.

    • Set Allow Remote Domains to “ON.”

    • Click Save at the bottom to apply changes.

  4. Try Adding the Addon Domain Agai

    Return to cPanel and attempt to add the addon domain.

  5. Update DNS Records

    If the error persists, ensure the DNS records of your domain are updated correctly at your domain registrar’s end. After updating, try adding the addon domain again.

How to Add an Addon Domain in cPanel

If you're unfamiliar with the process, follow these steps:

  1. Login to cPanel

    Access your cPanel account.

  2. Navigate to Addon Domains

    Find the Addon Domains option under the Domains section.

  3. Enter the Domain Name

    • Input your domain name (e.g., example.com) without "www."

  4. Configure Subdomain and Document Root

    These fields will auto-fill.

  5. Optional: Create an FTP Account

    • Tick the checkbox if you need an FTP account for this domain.

    • Provide an FTP username and password.

  6. Add the Domain

    Click the Add Domain button to complete the setup.

Conclusion

Adding an addon domain to your cPanel account is usually straightforward, but errors can arise due to server or DNS configurations. By following the steps outlined above, you can quickly resolve these issues and add your desired domains.

If you’re not comfortable making these changes or the problem persists, COLO BIRD’s experts are here to help. We provide 24/7 support to ensure your hosting needs are met efficiently. Contact us anytime, and we’ll be happy to assist!